Customer Support

Project: Comprehensive Customer Support for E-commerce Platform

Client: Leading E-commerce Platform
Services Provided: Call Support, Chat Support, Email Support
Duration: Ongoing since January 2022

Overview:
Our client, a major player in the e-commerce industry, required a reliable customer support partner to handle increasing customer inquiries and ensure high levels of customer satisfaction.

Achievements:

• Handled over 500,000 customer inquiries annually.
• Achieved a customer satisfaction score of 95%.
• Reduced response time by 40% through efficient process optimization.
  
  

Call Support

Project: Inbound and Outbound Call Management for Telecom Company

Client: National Telecom Provider
Services Provided: Call Support, Technical Support
Duration: 18 months

Overview:
We partnered with a national telecom provider to manage their inbound and outbound call operations, ensuring seamless communication and technical support for their customers.

Achievements:

• Successfully managed over 1 million calls annually.
• Improved first-call resolution rate by 30%.
• Enhanced customer retention rates by 20%.

IT Services

Project: Website Development and SEO for Healthcare Provider

Client: Regional Healthcare Provider
Services Provided: Web Development, SEO, Digital Marketing
Duration: 12 months

Overview:
The client sought to enhance their online presence and attract more patients through a well-designed website and effective SEO strategies.

Achievements:

• Developed a user-friendly website that increased visitor engagement by 50%.
• Improved search engine rankings, resulting in a 60% increase in organic traffic.
• Implemented digital marketing campaigns that boosted patient inquiries by 40%.

Digital Marketing

Project: Comprehensive Digital Marketing Campaign for Retail Brand

Client: International Retail Brand
Services Provided: SEO, Social Media Marketing, PPC Advertising
Duration: Ongoing since March 2021

Overview:
Our client, a well-known retail brand, aimed to expand their digital footprint and drive sales through targeted digital marketing efforts.

Achievements:

• Increased website traffic by 70% through effective SEO strategies.
• Boosted social media engagement by 80% with creative content and targeted ads.
• Achieved a 50% increase in online sales through PPC advertising.

IT Services

Project: Website Development and SEO for Healthcare Provider

Client: Regional Healthcare Provider
Services Provided: Web Development, SEO, Digital Marketing
Duration: 12 months

Overview:
The client sought to enhance their online presence and attract more patients through a well-designed website and effective SEO strategies.

Achievements:

• Developed a user-friendly website that increased visitor engagement by 50%.
• Improved search engine rankings, resulting in a 60% increase in organic traffic.
• Implemented digital marketing campaigns that boosted patient inquiries by 40%.

Digital Marketing

Project: Comprehensive Digital Marketing Campaign for Retail Brand

Client: International Retail Brand
Services Provided: SEO, Social Media Marketing, PPC Advertising
Duration: Ongoing since March 2021

Overview:
Our client, a well-known retail brand, aimed to expand their digital footprint and drive sales through targeted digital marketing efforts.

Achievements:

• Increased website traffic by 70% through effective SEO strategies.
• Boosted social media engagement by 80% with creative content and targeted ads.
• Achieved a 50% increase in online sales through PPC advertising.

Chat Support

Project: Real-Time Chat Support for Financial Services Firm

Client: Global Financial Services Firm
Services Provided: Chat Support, Customer Service
Duration: 24 months

Overview:
The client needed real-time chat support to handle customer queries and provide timely assistance to their global customer base.

Achievements:

• Managed over 300,000 chat interactions annually.
• Maintained a chat resolution rate of 92%.
• Enhanced customer satisfaction scores by 25%.

Email Support

Project: Email Support and Inquiry Management for Travel Agency

Client: Online Travel Agency
Services Provided: Email Support, Customer Service
Duration: 15 months

Overview:
Our client required efficient email support to manage booking inquiries, cancellations, and customer service issues.

Achievements:

• Handled over 200,000 emails annually.
• Improved response time to within 24 hours.
• Achieved a customer satisfaction rate of 90%.